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Privacy Policy

Who we are

Effective date: 09/25/2026

FreeFrom (“we,” “us,” or “our”) respects the privacy and safety of the people who use our website and services. This Privacy Policy explains what personal information we collect through the websites and online services we operate that link to this policy, including freefrom.org and the National Survivor Financial Security Policy Map and Scorecard at mapandscorecard.freefrom.org (together, our “online services”), why we collect it, how we disclose and protect it, and the choices available to you.

This policy does not apply to third party websites or services that publish their own privacy policies.

Information We Collect About You and How We Collect It

Personal Data

Depending on how you interact with FreeFrom, we may collect the following information:

  • Contact information, such as name, email address, telephone number, and mailing address.
  • Donation and transaction information, such as donation amount, purchase history, billing and shipping details, and related records. Payment card information may be collected directly by our payment processor rather than FreeFrom.
  • Communications, including messages submitted through contact forms, email, feedback forms, and customer support.
  • Newsletter and outreach preferences, including subscription status and engagement with our communications.
  • Program, event, advocacy, survey, or research information that you choose to provide.
  • Employment or volunteer application information, such as work history, education, qualifications, and materials you submit.
  • Survey and feedback responses concerning your experience using our online services, including the Scorecard, and your pursuit of compensation
  • Policy ideas, advocacy communications, or other information you choose to submit
  • Account information, if the site allows accounts, including username, password or authentication information, and profile content.
  • Stories, images, testimonials, or other content that you choose to submit.
  • Any other information you provide to us through the online services.

Usage Data

When you use the online services, we and our service providers may automatically collect device and usage information, such as IP address, browser type, device identifiers, operating system, pages viewed, links selected, referring page, dates and times of access, approximate location derived from IP address, and diagnostic or security information.

Sensitive Information

Some interactions with FreeFrom may reveal or include sensitive information, including information concerning survivor status, safety needs, finances, health, disability, race or ethnicity, sexual orientation, gender identity, legal matters, household circumstances, or pursuit of compensation. We ask that you provide sensitive information only when it is requested and necessary for the identified purpose.

Information From Other Sources

We may receive information from service providers that support our work, such as our donation platform, payment processor, ecommerce provider, email platform, survey provider, analytics provider, event platforms, and social platforms, consistent with each source’s privacy practices and your choices.

Use of data

  • Provide, operate, maintain, and secure the online services.
  • Process donations, purchases, registrations, and other requested transactions.
  • Provide interactive features, resources, programs, events, or other services you request.
  • Respond to questions, requests, feedback, and other communications.
  • Send newsletters, advocacy updates, program information, receipts, and administrative messages.
  • Understand and improve our website, programs, communications, and user experience.
  • Conduct research, evaluation, or reporting as described at the time of collection.
  • Send follow up surveys concerning use of the Scorecard and pursuit of compensation when permitted.
  • Evaluate outcomes and prepare research, advocacy, grant, or program reports using [AGGREGATED OR DEIDENTIFIED INFORMATION, IF ACCURATE].
  • Detect, prevent, and respond to fraud, misuse, security incidents, and technical problems.
  • Comply with law, enforce applicable terms, and protect rights and safety.
  • Carry out another purpose disclosed when information is collected or with appropriate permission.

Cookies

We and our service providers may use cookies and similar technologies to operate the site, remember preferences, understand site use, maintain security, and improve performance. Some technologies are necessary for the site to function. Others, if used, may support analytics, embedded content, communications, or advertising.

You can manage available choices through [COOKIE SETTINGS LINK OR TOOL]. Browser settings may also allow you to block or delete cookies, although some site features may not function properly as a result.

Embedded content from other websites

Our online services may link to or display content from third party websites and services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

Who we share your data with

We may disclose personal information in the following circumstances:

  • Service providers. We may provide information to vendors that support hosting, security, analytics, communications, donations, payment processing, ecommerce, shipping, surveys, events, recruiting, data storage, and professional services.
  • Partners and research recipients. We may disclose information to program, advocacy, evaluation, funding, or research partners when described at collection and subject to appropriate safeguards.
  • Legal and safety reasons. We may disclose information when we reasonably believe disclosure is required by law or necessary to protect rights, safety, security, or the integrity of our services.
  • Organizational transactions. Information may be transferred as part of a merger, restructuring, financing, transfer of assets, or similar organizational event, subject to applicable law.
  • At your direction or with your permission. We may disclose information when you direct us to do so or provide appropriate permission.
  • Aggregated or deidentified information. We may use or disclose information that does not reasonably identify an individual, subject to applicable legal restrictions.

Sale, Sharing, and Targeted Advertising

We do not sell personal information and do not share personal information for cross context behavioral advertising.

We do not trade, rent, or sell our donor list. Donor information is used to process contributions, provide receipts and acknowledgments, and share updates about FreeFrom’s work, consistent with your communication choices.

How long we retain your data

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain appropriate business and financial records, comply with legal obligations, resolve disputes, and protect against fraud or misuse. Retention periods vary by the type of information and the context in which it was collected.

What rights you have over your data

Depending on where you live and subject to applicable exceptions, you may have the right to request access to personal information we maintain about you, request correction or deletion, receive a portable copy, or obtain information about how we use and disclose it. You may also have the right to opt out of certain processing and to appeal a decision concerning your request.

To submit a privacy request, contact us at operations@freefrom.org. We may take reasonable steps to verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right.

Email and survey Choices

You may unsubscribe from newsletters, advocacy updates, and optional outreach using the unsubscribe link in any message or by contacting us. We may continue to send transactional or administrative messages when necessary to complete a request or maintain a relationship with you.

How We Protect Information

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Safe Exit and Browsing Safety

Every page of our online services includes a Safe Exit button that immediately takes you to an unrelated website. Safe Exit does not erase your browsing history or the record of your visit on a shared or monitored device.

Our Policy on “Do Not Track” Signals under the California Online Privacy Protection Act (CalOPPA)

Our online services do not respond to Do Not Track browser signals. As described above, we do not sell personal information or share personal information for cross context behavioral advertising, and a Global Privacy Control signal therefore does not change how our online services process your information.

Analytics

We use [CONFIRM WHAT’S USED / OR THAT NO ANALYTICS SERVICE IS USED] to understand how our online services are used. The service may collect [INSERT VERIFIED DATA] and retain it for [INSERT PERIOD]. You can exercise available choices through [INSERT COOKIE SETTINGS OR OPT OUT METHOD].

Links to Other Sites

Our online services may link to or display content from third party websites and services, including government, advocacy, and compensation resources. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

Children and Minors

Our online services are not directed to children under 18. If we learn that we collected personal information from a child in a manner that requires removal or parental consent, we will take appropriate steps.

Transfer of Data

FreeFrom is based in the United States. If you access our online services from another country, your information may be processed in the United States and other locations where our service providers operate. Privacy laws in those locations may differ from the laws where you live.

Changes to This Policy

We may update this policy to reflect changes in our practices, technology, or legal obligations. We will post the revised policy on this page and update the date above. If required or appropriate, we will provide additional notice of material changes.

Contact Us

Questions or requests concerning this policy may be directed to:

FreeFrom

Attn: Operations

3040 E. 12th Street, #27, Los Angeles, CA 90023

Email: operations@freefrom.org